Making resilience real
In times of extreme change – as we have seen in 2020 – resilience becomes a key property of individuals, teams, and organisations that want to not only survive, but to thrive. Resilience is often used to describe an ‘ability to cope’ – like a spring that bends under pressure that then ‘snaps back’ when the pressure is released. As we have learned from the accelerated and amplified change of 2020 and the COVID pandemic, not everything that changes ‘snaps back’ – which means that the change pressure doesn’t go away, it remains in place and may even get greater. Consider your business circumstance through the pandemic, and in particular what has changed for your customers: What changes have occurred that will now remain as the new ‘normal’? What changes occurred that will ‘snap back’ to the way they were when the change pressure is removed? What changes have been