12 steps to tactful communication

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“What we have here is a failure to communicate” –Cool Hand Luke. (Paul Newman) How often is performance derailed by a failure to communicate? We lead and work through others, collaborate and seek to influence beliefs and behaviours. These all take quality communication to achieve. However, communication is perhaps the greatest single opportunity for increased efficiency and effectiveness in any business, organisation or system. It simply does not work well enough, often enough – because although we are taught to talk, we are rarely truly taught to communicate. Communication, at its heart, is about ‘transmitting’ a message of some kind to one or more recipients, in such a way that the message they understand is equivalent to the message that was transmitted. This transmission requires pre-processing by the communicator (translation) and post-processing by the receiver (reception and decoding). The transmission is conducted through a medium using known symbols (language, hand

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Welcome to ‘Back to the future’ day – what have we learned?

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Today – October 21, 2015 – represents the day 30 years into the future that Marty McFly and Doc Emmett Brown visit in their time machine.  If we could find the town ‘Hill Valley’ we could watch them burst through the space-time continuum.  What have we learned – both in terms of what was predicted in Back to the Future II, and from reality, now that 30 years have passed? Human behaviour is still human behaviour In 30 years, we can see how much things have changed, but what has not shifted at all are the key drivers of human behaviour – as demonstrated in leadership, work, play and consumption.  Whilst the context has changed, the behaviours of individuals remains the same as it did in the 80’s.  People still follow trends and fads, are scared of uncertainty, driven by scarcity and comparison, know they have capabilities beyond what they

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Creating Creativity – what you can do (part 2)

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In part one of this series, we explored the elements of individuals and teams that limit creativity and innovation. In the second part of the series, we will explore what organisations can do about it.  By creating a culture of innovation, designing your thinking and taking true innovative leadership in your organisation, you can move beyond the things which impede creativity, and really create something special. Create the culture for innovation For innovation and design to be a reality in an organisation, it has to move from being a peripheral activity to a culturally accepted process, central to the business. This means the culture has to be accepting of the time and effort that creativity can take, and reward ‘exploration’ rather than outcomes. Peter Murphy, design instructor in Melbourne suggests that creativity is a difficult process, and to be truly innovative, they must “roll their sleeves up, say goodbye to

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Creating creativity- overcoming the corporate blocks to innovation

3 years ago 0 0 1242

In a two part series, Phil Owens explores the concept of creativity in organisations.  In part one, Phil looks at what makes innovation and creativity difficult, and in part two proposes some new ways to approach creativity to make it a core part of your differentiation and success strategy. Creating creativity:  Part 1 – what gets in the way? Why do organisations struggle with creativity? How often do you attend meetings that have lofty ambitions to reach agreement, but simply fail?  How many ‘innovation’ or ‘creativity’ sessions have you been a part of, only to walk out with the same ideas that always seem to come up? Creativity is such a vital asset for business.  Peter Murphy, design instructor in Melbourne points out “Apple is a classic example – they put design at the centre of their business rather than the periphery.   As you build an organisational culture around creativity,

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