Frictionless business.

3 weeks ago 0 0 73

Friction is a force that acts against forward movement. It creates noise, it creates heat, it transforms the kinetic energy of forward motion into something else. Friction is something that takes energy and effort to overcome, and when an object is at rest, can add to the inertia to make it harder to get things moving. It seems like this is just physics, but it is also the underlying problem of so many businesses. Without even realising it they are adding friction to their business processes and slowing down performance. Friction that is converting positive energy into unwanted byproducts, and requiring massive amounts of additional effort to be put in by customers and staff to overcome the inertia that this friction generates. Simply put, a customer experiences ‘friction’ every time the process of doing business with you is slowed or impeded by your rules, habits or inefficiencies. Or a staff

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‘Trance formation’ for brilliant transformation

3 years ago 0 0 859

When we talk about change, we seek transformation to something better. What if, to borrow from the world of hypnosis, that the transformation was really a ‘trance’ formation? How can understanding the concepts of trance help us to lead change? What has hypnosis got to do with it? Hypnosis is characterised by the ‘state’ of trance that people experience. Often it is misunderstood, as a state of ‘mind control’ where the hypnotist exerts some special power over the person entering trance. This concept has been completely debunked over the last thirty years, with over 4000 clinical papers into understanding hypnosis and trance. Even more recently, with the availability of new brain imaging modalities, we are learning to understand trance in a whole new way. What has been discovered is that trance is simply a state of personal absorption. This means that parts of our experience are in focus and more

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